My Resume

Technical Skills

Operating Systems: Microsoft Windows, Apple macOS, Linux, and Android

Identity & Access Management: Active Directory, Okta, Google Workspace, and Delinea Secret Server

Endpoint Management & Automation: MECM, PowerShell, and Freshservice Workflow Automator

Cloud, Infrastructure & Telecom: AWS, GCP, Azure, GitHub Enterprise, RingCentral, and Asterisk

Professional Skills: Automation strategy, system-operations training, and customer service

Smartsheet, Bellevue, WA | 2019-2025

Managed Okta environment, building and maintaining SSO integrations for the majority of our hosted and on-prem applications/services.
Setup and managed many automated workflows using both Okta workflows and Freshservice Workflow Automator.
Built and managed SCCM instance, creating and maintaining Task Sequences for OSD, ensuring workstations and servers are regularly patched, and that required applications are deployable and updated.

CSC @ Boeing, SeaTac, WA | 2016-2019

Updates access rights for website segments, databases or other technologies by adding and/or removing user names from access lists to maintain information security.
Maintains current set of valid users, issues and recalls certificates and secure identifications to and from individual users and defines groups.
Setup and manage supplier and partner access to internal network using third party gateway service.

Robert Half Technology @ World Vision, Federal Way, WA | 2013-2016

Upgraded computers to Windows 7 using SCCM.
Worked on helpdesk troubleshooting issues over the phone, and writing up tickets.
Setup and deployed Nortel phones.

Highline Public Schools, Burien, WA | 2007-2010

Serviced workstation problems for both hardware and software.
Managed Active Directory in a mixed Windows environment created group policies for end users needs.
Built and managed WSUS server.

Highline Community College, Des Moines, WA | 2007-2011

Mount Rainier High School, Des Moines, WA | 2003-2007